As part of the Armed Forces Covenant, the Department of Work and Pensions (DWP) is transforming the way veterans and members of the Armed Forces Community are supported in accessing Jobcentre Plus services, with the introduction of Armed Forces Champions.
Armed Forces Champions have specific responsibilities for supporting members of the Armed Forces Community and raising awareness amongst other DWP staff of the issues some veterans, serving personnel and their families may face. They work directly with them, personally handling some claims and helping to resolve complex cases where necessary. People can ask their Work Coach to signpost them to their local Armed Forces Champion.
Many of the Champions, along with other job centre staff, will have previously served in the forces or will have family members who have served and can draw upon their own experiences to help veterans, serving personnel, and their families.
Full details of the support offered and how to contact a Champion can be found here.
